Common Questions

Why choose The BASH! for your party?

We encourage you to check with our competitors and research their prices and rental policies. You will find that The BASH! offers very reasonable rental rates and terms and the most generous cancellation policy in the business. We are helpful, friendly and interested in the success of your special event.

Do you offer delivery services?

If you are located in the Metro Atlanta area, we offer delivery services by truck. Items are delivered on Fridays between 10 AM to 4 PM and picked up on Mondays between 10 AM and 4 PM. Our employees will help you unpack your order, make sure everything is working properly, and answer any questions you have about your equipment before she/he leaves. Please see our Rental Policy for delivery fees.

Delivery is to first floor level. If items are requested to be delivered to a different area, an additional charge will occur. Delivery does not include set-up or breakdown of items, unless otherwise stated on the individual part.

After use equipment should be stacked and ready for pick-up, in the same drop off location.

Party Packages come with free delivery! Otherwise, charges are calculated by distance from our warehouse. Most of our items are available for pick up from our warehouse in Duluth, GA. Some items, such as our awesome nine foot palm trees, require special delivery because of their fragile nature or size. Check our delivery fees for more details about pricing. When you add an item to your shopping cart that requires delivery, it will say "Delivery required" right before your grand total.

What if I am not local?

At this time we are unable to accommodate rental orders outside metro Atlanta. We will be happy, however, to ship sales items out of state.

Who do I talk to if I have a question or a concern?

You can speak to an employee of The BASH! during our normal business hours, Monday to Friday 9 AM to 5 PM. If you leave a message by phone or email outside of business hours, we will get back to you ASAP. Information about the owner and managers of The BASH! is available on our contact page.

Can you help me with party planning or ideas?

But of course! That's our business. Take a look at our Port-a-Parties and Planning an Event, or email us with questions.

What if something breaks or gets lost while I am renting it?

If something breaks during your rental, we will evaluate whether it is a normal wear-and-tear failure or damage caused through misuse by you or your guest. If it is normal wear and tear then you are off the hook. If your nephew loaded one of our confetti cannons with paintballs and shot at Grandma, you will be charged full replacement costs (of the damaged item, not Grandma). Keep an eye on your nephew, will you!

If you fail to return an item on time, we will charge you a one day rental fee per item for every day you are late. If you do not return the item within four days of your scheduled return date, you will be charged the replacement cost of that item.

Can I trust The BASH! with my special event rentals?

YES! We will do everything in our power to give you excellent products and services. If something goes wrong we will try to make it right – fast. If we can't, then we will compensate you fairly and quickly. Our goal is to exceed your expectation of good customer service.

How do I know if the items I want are available on my date?

Our website is designed to allow you to book items ONLY if they're available on the weekend you've selected for your event. As you add items to the shopping cart, bear in mind that others may be adding the same items to their cart for the same weekend – it's important to note that nothing in your cart is reserved until you checkout. At that point you'll receive an automated email confirming your party rentals, and a second email confirming your payment.

What if I have made a reservation but I have to change my party date because of weather, illness, or another problem?

We will do all we can to move your rental reservation to another date free of charge, but we cannot guarantee it. Someone else may have your new date already reserved. Please review our rental policy for more details on cancellations.

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FOR PARTY RENTALS, please select a weekend to check availability as you browse! Please note that pricing reflects the normal rental period from Friday to Monday.

Electronic Check Processing	The BASH! Party Rentals & Sales, 2730 North Berkeley Lake Road, Suite B-500, Duluth, GA 30096 Phone: 404-437-6136 Fax: 770-476-0115 Email: info@bashpartyrentals.com
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