Rental Policy

Reservations

It's easy to make a reservation at The BASH! via our website, by phone, or in person at our Duluth, GA, warehouse. A reservation guarantees your order will be held exclusively for you on the date you requested. Payment is due in full when you make your reservation.

We require a credit card for all rental orders. We may accept a business check or cash payment for the rental items in addition to keeping a valid credit card on file for your order. The credit card is kept on file for damaged items, unreturned products or additional charges. Please see Cancellations below for more details.

We reserve the right to substitute items of equal value, quality or functionality for all rentals.

Pricing

When you rent an item, you will be charged for the "time out" whether you use that item or not. Prices shown on our website are for one rental period. A rental period consists of the following:

Week Day Rentals: Our office hours are Monday to Friday 9 AM to 5 PM. We are available by phone anytime between 9 AM to 5 PM, 7 days a week. You may pick up your items from our warehouse in Duluth the business day preceding your event between 9 AM and 5 PM. You are responsible for returning your item the business day after your event between the hours of 9 AM to 5 PM. If these times do not suit you, we will be happy to arrange a mutually convenient alternative time. Please see Delivery Services for other options.

Weekend Rentals: For a weekend event, you may pick up your items on the Friday preceding your event between 9 AM and 5 PM. You are responsible for returning your item the following Monday between 9 AM and 5 PM. Please see Delivery Services for other options. If you have special delivery requirements, please contact us by phone or e-mail.

Rent By The Week: Special rental prices for long term rentals can be arranged by emailing a request or calling us Monday through Friday, 9 AM to 5 PM.

Failure to return rental items on time may result in an additional rental period worth of charges.

Delivery / Pick-up Services

Delivery is available in metro Atlanta only. Pricing is based on a flat fee plus distance from our store. Please note that customer or his/her representative must be present during the delivery and the pick-up of the items. If no one is present when our delivery driver arrives at the pre-determined delivery/pick-up time, we will attempt to call the contact number you provided during booking. If we are unable to make contact with you or your representative and you do not arrive within fifteen minutes, your rentals will be returned to our warehouse in Duluth, GA. We will continue to try to contact you throughout the day to make alternate delivery plans. Redelivery will result in additional charges over and above your initial non-refundable delivery fee.

Delivery is to first floor level. If items are requested to be delivered to a different area, an additional charge will occur. Delivery does not include set-up or breakdown of items, unless otherwise stated on the individual part.

After use equipment should be stacked and ready for pick-up, in the same drop off location.

Once you book your order, a BASH staff member will call or email you to arrange a delivery date and time. You can type any special delivery requests in the text box provided during the ordering process.

Rental items are delivered by truck on Fridays between 9:30 and 11:30 AM, and picked up on Mondays between the same times. Our employee will ask you to examine the rental items thoroughly, demonstrate how to use all equipment and answer any questions you may have.

Cancellation for Rental Items and Pre-Planned Party Packages

• Cancel 30+ days before your event date: 90% refund.
• Cancel 30 days before your event date: 50% refund.
• Cancel 14 days prior to your event: 50% store credit. (Please note that store credits expire 1 year from issue date.)
• Cancel 7 days prior to your event: No refund.

Cancellation for Sale Items

• Sale items are non-returnable

General Website Privacy Policy

We respect your privacy. Please view our Privacy Policy for information.

Customer Responsibilities

Please make sure that you inspect all items before you leave our warehouse or before the delivery driver leaves your location. Once you have taken possession of the item(s), you will be deemed to have acknowledged that it is acceptable and in good working condition and you are responsible for it. Use common sense and only use rental items for their intended purpose to ensure that an item is not damaged by misuse. You will be charged for all items damaged during the rental period. Normal wear and tear on an item is expected and will not result in an additional charge.

When you book an order, you acknowledge that you have read and understand the affirmation and liability release (the "Release") required by the BASH Party Rentals and, regardless of whether you have signed such document, hereby agree to the terms thereof. You will obtain a signed release form from all participants using the products or equipment during the rental period and hereby agree to indemnity, hold harmless and defend all releases (as defined in the release) from any failure to obtain such releases and for any damage caused from the use of the products and equipment during the rental period.

We look forward to providing you with great rentals items!